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If your question is urgent please call YSAS for free confidential support Monday-Friday 9am-5pm on 03 9415 8881.

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We provide free, confidential support.
Mon - Fri, 9am - 8pm
1800 458 685
Worried about someone you care about? NEED HELP NOW?

Need help?

We provide free, confidential support.
Mon - Fri, 9am - 8pm
1800 458 685
Worried about someone you care about? NEED HELP NOW?

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Alternatively you can contact us by:
PO Box 2950
Fitzroy Victoria 3065

Tel: +61 3 9415 8881
Fax: +61 3 9415 8882

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YSAS COVID-19 Pandemic Response

YSAS COVID-19 Pandemic Response 



There is a lot of information about COVID-19 being shared at the moment.

This can be very stressful and a bit overwhelming.

It can be hard to know where to start and what to believe.

We have collected information about what you need to know and what you need to do.

You may have already been impacted by the changes happening as a result of the COVID 19.

For example; having less contact with others, your worker is not able to catch up with you in person, you can’t hang out at the places you usually would, feeling more anxious or depressed, work being reduced or cancelled, using more drugs and/or alcohol or issues even getting toilet paper.

It is ok to feel sad, worried, frustrated, annoyed, scared, or confused about the situation.

Many of the changes will be temporary, however, they will still have a big effect on all of us.

You are not alone in this. Try to stay in contact with friends, carers and support people like your worker(s). Phone calls or texts are a good idea but not always possible. You could meet a friend in an open area like a park – just remember to keep 2 metres between you and other people, and no hugging, kissing or touching.

The Department of Health is recommending social distancing to reduce the spread of the virus. Because of this, we have made the decision to temporarily stop in-person appointments and programs including Outreach. We will let you know of any more changes and you can still get help from YSAS by phone or text at this time.

However, our Frankston youth hub, headspace and community program site, and headspace Collingwood remain open with strict safety measures in place.

22/03/20 The Victorian Government has also initiated a shutdown of non-essential services. This means that supermarkets, pharmacies, petrol stations, some healthcare services, 7/11 stores, and home delivery (and a few other services) will remain open.

Do you need help now?

If you are feeling overwhelmed and unsafe or are thinking of hurting yourself you can get help now. Try talking with someone you trust. If you can’t here are some numbers you can call any time.

Lifeline: 13 11 14 or

Kids Helpline 1800 55 1800 or

Suicide Call Back Service: 1300 659 467 or

Beyondblue: 1300 224 636 or 

If you are experiencing homeless:

PHONE Frontyard Youth Services - 1800 800 351 (free call) or Opening Doors on 1800 825 955 (free call, available 24 hours).

GO TO Frontyard Youth Services in the city at 19 King Street, Melbourne CBD or a Launch Housing site for homelessness services. They are open Monday to Friday, 9am – 5am at: 68 Oxford St, Collingwood, 122 Chapel St, St Kilda or 11 Chesterville Rd, Cheltenham.


For more information click the links below:

COVID-19 Introduction  •  COVID-19 Information Sheet  •   COVID-19 Washing your hands   •   COVID-19 Social distancing   •   COVID-19 Looking after yourself  •  COVID-19 Estimulus Packages


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